Frequently Asked Questions

Why should I join?

People join for various reasons. Students may join so they can develop relationships prior to graduation. Professors may join to enhance the educational experience of the students. Alumni may join to give back to Mount and its current student body. Friends of the University may join to identify talented students as future employees of their businesses.

Who can see my info?

Unlike Facebook or LinkedIn, our site is private. You define whether you want your bio or profile shared on the site. When you make an exceptional connection, only you and your connection can see that you are connected.

How do I know if I am signed up for an event?

Sign into the Exceptional Connection site, and go to "My Programs" tab. This will list all the programs and events you have elected to participate in.

How do I know when an event will take place?

There are 3 ways:
  • You can either go into "Programs" tab, find the program of interest, and view the "Start On" date,
  • Go to the "My Programs" tab and view the "Program Start On" date,
  • or You may receive an e-mail reminder if you have chosen to participate in the event.

What if I can’t make an event?

We encourage you to sign into the Exceptional Connection site, and go to "My Programs" tab, find the event you cannot attend, and select "Cancel". This will notify the program manager that you will be unable to attend.

Who will contact me?

Outside of the connections you make, you may be contacted by our Administrators of the site for additional or clarifying information, and you may receive a notification to participate in a site survey.

What happens if I want to opt out for awhile?

While we'd like for you to continue making exceptional connections, we understand that you may need to postpone your participation for a short while. Simply log in, go to the "Profile" tab, and deselect all of the "Connections" checkboxes. Your account will remain active, so when you decide to participate, you can log back in, and check all boxes which apply.

Who do I contact if I have a problem?

Go to the "Contact Us" tab, fill in all relevant information, and click the "Submit" button at the bottom of the page. You do NOT need to be signed into the site to contact us.

What if I forget my user name or password?

Go to the "Contact Us" tab, fill in all relevant information, and click the "Submit" button at the bottom of the page. You do NOT need to be signed into the site to contact us.

Can anyone participate?

All students, faculty and staff, alumni, and friends of the University are eligible to participate. However, Mount Union reserves the right to cancel or suspend a user’s usage of this site for any reason.

What if I can’t be a resource all the time?

While we’d like for you to continue being a resource, we understand that you may need to postpone your participation for a short while. Simply log in, go to the "Profile" tab, and deselect all of the "Connections: Resource For" checkboxes. Your account will remain active, so when you decide to be a resource again, you can log back in and check all boxes which apply.